Shipping and Delivery
We ship your order abroad/overseas via air mail or as surface-mail parcel, whichever you choose, or as "Expedited Parcel" where possible within Canada. That means:
Ontario: delivery time is usually under 1 week; Alberta, Manitoba and Quebec: 1 to 2 weeks; possibly a bit longer to other provinces.
for the USA:
Delivery times are usually less than 10 days, country-wide, although Canada Post and the American postal system do not guarantee this timeframe.
for North America, particularly Europe:
Air mail: delivery times are usually less than 10 days worldwide.
Surface mail: delivery times are usually about 4 to 6 weeks worldwide, depending among other factors on the time of year (for example, around Christmas the mail tends to move more slowly).
Shipment is at Customer's Risk:
Wherever possible we ship orders via insured mail, so that in cases where parcels are lost in the mails, they can be traced, and replaced if necessary. Please note that for shipments outside North America, CanadaPost allows for regular parcel tracking only when the parcel exceeds 2kg. All orders are shipped at the customer's risk and we cannot be responsible in cases where a lost parcel cannot be traced. (We would add that in our 19 years in business as a mail-order bookstore shipping world-wide, there has only been one single case so far where a parcel did not arrive.)
Our Returns / Refund Policy:
All orders are final - no returns or exchanges except of course the replacement of defective merchandise (within 90 days) or the replacement of titles ordered in error (in which case the book/s must be returned to us first, in resaleable condition). The Scriptorium is a bookstore, not a library - we do not provide books on "temporary loan"! Our book review pages describe each book as thoroughly as possible, so that there really should be no room for misunderstandings about content. However, if you need more information about a book before deciding whether to order it, please feel free to ask us for more details!!! We're here to help before the sale so that help afterwards won't even become necessary!
You can access our web site without disclosing any personal data, and any such disclosure is your voluntary choice to make. If you wish to purchase books via our site, certain personal data is necessary; this includes your name, address, eMail address, and other personal and financial data on a case-by-case basis. It goes without saying that we will never sell, rent or otherwise make this information available for profit to third parties, and your data will only ever be passed on to third parties in the following circumstances:
Service providers: We commission other service providers and/or individuals to perform certain services for us, for example to deliver parcels, letters or eMails, to maintain our client lists, to perform payment transactions (credit cards, check and Money Order deposits) as well as to provide customer service. These service providers have access to personal information in so far as this is required for them to perform their services, but they are not permitted to use such data for other purposes.
Law Enforcement and Legal Disclosure: We may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information or where we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information, or to its legal counsel. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes. We have no control over, or liability for, those third-parties' use and disclosure of your personal information, and that use and disclosure is not subject to this Policy.
With your permission: In all other cases we will inform you if personal data is to be passed on to third parties so that you may agree to or decline such disclosure.
Thank you sincerely for your patronage!
It is a privilege to serve you.